Terms of service

Overview

This website is operated by Dirk Sales under the brand name Rivlow. Throughout the site, the terms "we", "us" and "our" refer to Rivlow. By visiting our website and/or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns and Refund Policy and Payment Policy.

Our store and Shopify

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products to you.

Orders

By placing an order you confirm that the information you provide is accurate and complete. You receive an order confirmation by email. We reserve the right to refuse or cancel an order, for example in case of suspected fraud, stock issues or obvious pricing errors. If we cancel an order after payment, we refund the full amount.

Prices and payment

All prices are shown in Australian Dollars (AUD) and include GST where applicable. Shipping within Australia is free. Prices may change without notice, but changes do not affect orders that have already been placed. Accepted payment methods are listed in our Payment Policy.

Products

We make every effort to show our products and their colours as accurately as possible. Small differences in colour can occur due to screen settings. Sizes and measurements are indicated on each product page and in our Size Guide.

Delivery and returns

Delivery times and conditions are described in our Shipping Policy. You can return items within 30 days of receiving them, as described in our Returns and Refund Policy.

Intellectual property

All content on this website, including text, graphics and logos, is owned by or licensed to Rivlow and may not be used without our written permission.

Liability

To the extent permitted by law, our liability for any claim relating to a product is limited to the purchase price of that product. Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Governing law

These Terms of Service are governed by the laws of Australia, without prejudice to any mandatory consumer protection laws that apply to you.

Changes to these terms

We may update these Terms of Service from time to time. The latest version is always available on this page.

Contact information

Rivlow — operated by Dirk Sales (registration no. 42077694)
Business address: Josephstraat 97C, Rotterdam, South Holland, 3014 TL, Netherlands
Warehouse / returns address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Email: info@rivlow.com
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (AEST). We respond within 24 hours.
Visit our Contact page