Refund policy

Return window: you can return your order within 30 days of receiving it, without giving a reason.

Conditions: items must be unworn, unwashed and in their original condition and packaging, with tags attached. Items damaged through use cannot be accepted.

How to return: email us at info@rivlow.com with your order number and the reason for your return. We respond within 24 hours with the return instructions and the return address. Please do not send your return without contacting us first.

Return shipping costs: the customer is responsible for the cost of return shipping, unless the item arrived damaged, defective or incorrect. In that case we cover the costs and offer a replacement or full refund.

Refund processing: once we have received and inspected your return, we notify you by email. Approved refunds are issued to your original payment method within 7 days.

Exchanges: we are happy to exchange items for a different size or colour. Contact us at info@rivlow.com and we will arrange it.

Damaged or wrong item received? Contact us within 48 hours of delivery with a photo and we will resolve it with a replacement or refund.

Non-returnable items: gift cards and swimwear bottoms for hygiene reasons (unless faulty).

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty or not as described, you are entitled to a repair, replacement or refund.

Contact information

Rivlow — operated by Dirk Sales (registration no. 42077694)
Business address: Josephstraat 97C, Rotterdam, South Holland, 3014 TL, Netherlands
Warehouse / returns address: Room A1, 11/F Winner Building, 36 Man Yue Street, Kowloon, Hong Kong, 999077, Hong Kong
Email: info@rivlow.com
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (AEST). We respond within 24 hours.
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